Solutions to Car Parking Problems in Large Shopping Malls:
Developing a Framework for Management
by
Ho Phooi Wai
Submitted to the Department of Transportation and Logistics in Partial Fulfillment of the
requirements for the Degree of Master of Science in Transportation and Logistics
Abstract
The attraction of large shopping malls and the increased use of cars in the Klang Valley have lead to parking issues and concerns at shopping malls’ car parks. Due to various behavior and desires of both shopping mall operators and visitors, car parking problems arise from the moment before visitors enter the car park until after they leave the car park. These car parking problems ranges from user behavior, space utilization, variable and peak demand, engineering design and planning, pricing and parking charges, revenue collection, traffic management, security and safety to environmental and regulatory issues. Based on these car parking problems, this thesis illustrates how an efficient car park can be operated and managed through solutions tackling a whole range of issues, including parking charges, car park operation and management, car parking system equipment and security in the car park. Given the wide range of solutions to the car parking problems, shopping mall operators and car parking management faces a challenge to choose the right solution. Based on the 3 criteria, namely revenue collection capability, operational effectiveness and affordability, a solution framework is developed to assist operators and management to make decision in choosing a solution. Besides the solution framework, utilizing the complex system representation is also another dimension to assist in decision making. With the complex system representation, shopping mall operators and management can make better decisions in choosing solutions to car parking problems. These two frameworks can assist shopping mall operators and car parking management to solve car parking problems in large shopping malls.
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